Terms & Conditions


These terms and conditions ("Terms", "Agreement") are an agreement between Sweetheart The Label ("Sweetheart The Label", "us", "we" or "our") and you ("User", "you" or "your"). This Agreement sets forth the general terms and conditions of your use of the www.sweetheartthelabel.com website and any of its products, services or content (collectively, "Website" or "Services").


By using this website or ordering products or services from this website, you are subject to and agreeing to the following terms and conditions. These may get updated by us. You should check this page regulary to take notice of any changes.


These are the general conditions of Sweetheart The Label, owned by Bianca Opdebeeck, having its registered office at Bergstraat 51 2861 O.-L.-V.-Waver and registered in the Kruispuntbank van Ondernemingen under number BE0657.902.795. (hereinafter referred to as: “Sweetheart The Label”). 

Terms of sale, billing and payments


We try and ensure that all details, descriptions and prices which appear on this website are accurate, but an error may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

We reserve the right to change products , informaton and product pricing at any time. We also reserve the right to refuse any order you place with us. In the event that we make a change to or cancel an order, we attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.

By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

Dispatch and delivery times may vary according to availability and any delays resulting from postal delays or for uncontrollable forces which we will not be responsible for. Delivery times are solely indicative.

By placing an order with us you are confirming that you are legally capable of making that order, that you are at least 18  years old and you live in one of our serviced countries. We will not process an order until payment is received in full.  Once an order has been processed we are unable to amend it. 

Sweetheart The Label retains the right to refuse any request made by you. If your order is accepted we will inform you by email. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. 


You will be charged in Euros for your order. All other international currency rates which may be displayed on this website are given as a guide price only and may not match the exact amount charged by your bank.  The bank that has issued your credit card determines the exact exchange rate that you will pay, as you will always be charged in Euros on our website.  In general it will match very closely with the going exchange rates.  Any custom fees, taxes and duties are the sole responsibility of the customer.

When placing your delivery, you will have an obligation of payment. This will be payment by online transaction.

We will make every effort to deliver your order within the estimated timescales.  We will not be responsible for any delay or failure of delivery services caused by events outside our control. We are not responsible for the payment of import duties and taxes that may be charged to you.


You have the right to return any unwanted items or recall your order within 14 days of receiving your order. 


You must inform to us by email or (return) post that you want to return or recall your order within 14 days of receiving your order.

You can do this by emailing your filled in return file or including the return file in your package. You can download it at the bottom of this page or on the 'returns' page.


Any recalls after 14 days of receiving your order will not be valid. It is your sole responsibility to keep an evidence of your recall.

All your items must arrive to us at last 14 days after informing us of your recall.


All returned items must be; not worn, in their original state and condition,  with the original labels on, without any stains or smells.

If the items are not in the original state, we cant refund or change them.


We do not cover the cost of return postage.

We recommend you obtain and keep a copy of your proof of postage when returning items to us. If we have not received your returned items, you will have to be able to show an evidence of postage. If you can't provide evidence of postage, when we don't receive your return, we can't refund your purchase and can't give you an other item in return, and then you can't recall your order.


sale items cannot be returned.


Return your items to:

Sweetheart The Label

Bergstraat 51

2861 OLV-Waver



If you have a question about a refund on an item you have purchased please e-mail us at info@sweetheartthelabel.com


Accuracy of information

Occasionally there may be information on the website that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, availability, promotions and offers. We reserve the right to correct any errors or inaccuracies and to change or update information or cancel orders if any information on the website or on any related service is inaccurate at any time. 

We will not be liable if for any reason this website is unavailable at any time or for any period. We make effort to provide access to our website at all times, but from time to time, we may restrict access to some parts or all of this website.

Intellectual property rights

This Agreement does not transfer to you any intellectual property owned by Sweetheart The Label or third-parties, and all rights, titles, and interests in and to such property will remain (as between the parties) solely with Sweetheart The Label. All trademarks, service marks, graphics and logos used in connection with our Website or Services, are trademarks or registered trademarks of Sweetheart The Label or Sweetheart The Label licensors. Other trademarks, service marks, graphics and logos used in connection with our Website or Services may be the trademarks of other third-parties. Your use of our Website and Services grants you no right or license to reproduce or otherwise use any Sweetheart The Label or third-party trademarks.

The intellectual property rights in all content made available to you on or through this website, remains the property of Sweetheart The Label and are protected by copyright laws and treaties. All such rights are reserved by Sweetheart The Label. You may as customer store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this website nor may you use any such content in connection with any business or commercial enterprise.

Limitation of liability

To the fullest extent permitted by applicable law, in no event will Sweetheart The Label, its affiliates, officers, directors, employees, agents, suppliers or licensors be liable to any person for (a): any indirect, incidental, special, punitive, consequential or other kind of damages.

When shopping on our website, you may come across links to and from the websites of our partner networks and other third parties. If you follow a link to any of these websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for their content or services. Please check these policies before you submit any personal data to these websites.

We are not responsible for damage of any form by wrong use of our website.

To the fullest extent permitted by applicable law, we can not be asked for or can not be obligated to any indemnification of any form, or for any reason.

Unfortunately, the transfer of information via the Internet is not completely secure. We will do our best to protect your personal data, but cannot guarantee the security of data transferred to our site; any transfer is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

We do everything to keep your information safe, for more info please read our cookie policy and privacy policy.

Linking to this website

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link from any website that is not owned by you.

This website must not be framed on any other site, nor may you create a link to any part of this website other than the home page. We reserve the right to withdraw linking permission without notice.



This website uses cookies. Some of them which will save you time each time you re-visit the website, by remembering your data or preferences for you. Cookies are small files which are stored on a user's computer. They are designed to hold a small amount of data specific to a particular client and website, and can be accessed either by the web server or the client computer.  By using this website you agree to store our used cookies. You can decline cookies from being stored on your computer in your browser. For more info on the cookies, read our cookie policy


Let us know if you have any complaints or comments, we will do our absolute best to resolve it together.

Any complaint should be sent in writing to our registered address,  We reserve the right to revise, change or amend these terms and conditions to reflect changes in technology, payment methods, changes in law or for any other reason within our sole discretion.

Governing Law and Jurisdiction

These terms and conditions are to be construed in accordance with the laws of Belgium and in the event of any dispute or claim associated with these terms and conditions, that dispute or claim shall be subject to the exclusive jurisdiction of the Belgian courts.

If one or more provisions of these Terms & Conditions turn out at any time to be wholly or partially unlawful, void or for any other reason unenforceable, this clause shall be deemed to be separate from these General Terms & Conditions and shall not affect the validity and enforceability of the remaining provisions. Belgian law applies to all disputes related to or arising from our offerings and/or agreements.


Contacting us

If you have any questions about this Agreement, please contact us at the email or adress below.


Sweetheart The Label (at the address below) is the data controller for the purpose of the Data Protection Act 1998 (the Act).
You have the right to access the information which Sweetheartthelabel.com holds about you and your right of access can be exercised by contacting us.


You can either contact us at our email adress info@sweetheartthelabel.com or, write to us at: Sweetheart The Label, Bergstraat 51, OLV-Waver, Belgium

Read more about this at the page 'Privacy policy'.


This document was last updated on July 24, 2019.