returns

Want to return something? You can.              download return file

 

 

You can return any unwanted items or recall your order within 14 days of receiving your order. 

 

You must inform us that you want to return or recall your order within 14 days of receiving your order.

You can do this by filling in the return file and emailing it to us. Or you can print the return file and include it with your return package.

(download the file below)

 

Any recalls after 14 days of receiving your order will not be valid. It is your sole responsibility to keep an evidence of your recall.

All your items must arrive to us at last 14 days after informing us of your recall.

 

All returned items must be; not worn, in their original state and condition,  with the original labels on, without any stains or smells.

If the items are not in the original state, we cant refund or change them.

 

We do not cover the cost of return postage.

We recommend you obtain and keep a copy of your proof of postage when returning items to us. If we have not received your returned items, you will have to be able to show an evidence of postage. If you can't provide evidence of postage, when we don't receive your return, we can't refund your purchase and can't give you an other item in return or recall your order.

 

Sale items cannot be returned.

 

Return your items to;

Sweetheart The Label

Bergstraat 51

2861 OLV-Waver

Belgium

 

If you have a question about a refund on an item you have purchased please e-mail us at info@sweetheartthelabel.com

Read our terms & conditions for all info.